Indranee Thurai Rajah Keywords Singapore public sector state of law politician public service Read more about Indranee Thurai Rajah She was educated at Raffles Institution in Singapore, and read law at the National University of Singapore. She was admitted to the Singapore Bar in 1987 and began practice with Freshfields as a legal associate. In 1988, she joined the Litigation Department of Drew & Napier. She was appointed Senior Counsel in 2003 and was the Deputy Head of Drew & Napier’s Dispute Resolution Department until October 2012, when she left to join the government. Her practice as a dispute resolution lawyer included cross-border commercial disputes and international arbitration.
Driving Better Results from Public Services in New Zealand: Issues, Innovations, Prospects Read more about Driving Better Results from Public Services in New Zealand: Issues, Innovations, Prospects Learn about the impetus, objectives, and main elements of New Zealand’s public sector reform. This presentation discusses the results-based management approach as a crucial element in New Zealand’s reform efforts.
Optimizing Public Services through Digital Government Read more about Optimizing Public Services through Digital Government Samia Melhem, lead policy officer in World Bank's Transport and ICT Global Practice, is giving a lecture on leveraging digital government for improved public services. She is also underscoring the significance and applicability of the Digital Government Readiness Assessment Toolkit to ADB operations.
Driving Better Results from Public Services in New Zealand Read more about Driving Better Results from Public Services in New Zealand Iain Rennie, former State Services Commissioner and Head of State Services of New Zealand, discussed his country's contemporary public sector management challenges and assessed the prospects for ongoing innovations in coming years.
Implementation of LAPOR! in Ministry of Law and Human Rights Read more about Implementation of LAPOR! in Ministry of Law and Human Rights LAPOR! is the national complaint-handling mechanism of the Government of Indonesia. Implementation of LAPOR! in the Indonesian Ministry of Law and Human Rights will enable it to monitor public service directly, assure certainty to the citizens, and create innovative opportunities.
LAPOR! Initiative: National Aspiration and Complaint Handling System in the Republic of Indonesia Read more about LAPOR! Initiative: National Aspiration and Complaint Handling System in the Republic of Indonesia A one-stop complaint-handling platform called LAPOR! was launched by the Government of Indonesia in 2011 to manage citizens’ complaints and requests received through mobile applications, short message services, and website. This presentation shares some of the system’s successful cases that show improvement in the delivery of public services.
Private Operators Delivering Performance and Efficiency for Water Users and Public Authorities Read more about Private Operators Delivering Performance and Efficiency for Water Users and Public Authorities Most of the challenges public water and sanitation service operators—public, private, or mixed—face are similar in nature. Aquafed, an International Federation of Private Water Operators, has the mission to contribute to solving global challenges in the delivery of public water and sanitation services.