UNDP Resources on Transparency and Accountability for Sustainable Development

Public services are at the heart of people’s lives. Conducting risk assessments is the key to identifying governance bottlenecks and corresponding mitigation measures to ensure that no one is left behind in accessing public services. The involvement of people and local communities in the design, delivery, and monitoring of public services does not only bring several benefits but also increases the reach and quality of the services being delivered.

LAPOR! Initiative: National Aspiration and Complaint Handling System in the Republic of Indonesia

A one-stop complaint-handling platform called LAPOR! was launched by the Government of Indonesia in 2011 to manage citizens’ complaints and requests received through mobile applications, short message services, and website. This presentation shares some of the system’s successful cases that show improvement in the delivery of public services.

Open Government for Improving Public Services in Asia

Good quality public services are critical to the lives of citizens and ensuring their effective delivery is an essential function of government. But governments are not alone in this; experience and evidence built up over a number of decades have shown that citizens and civil society also have important roles to play in improving, delivering and monitoring public services, and achieving positive outcomes. Open government reforms have the potential to improve existing services and unlock the ideas, knowledge, and capacity for new solutions to societal challenges.

Effective Partnerships for Development Results (Spanish)

Using results-based management as its strategy, the Government of Paraguay was able to put in place responsible and sustainable public policies for achieving development. Strengthening the country’s public financial management and budgeting systems resulted to an increase in public spending efficiency, social and infrastructure investments, and compliance with fiscal rules.

Note: The language used in the uploaded presentation is Spanish.

Tools of Participation

Asian Developmet Bank's Strategy 2020 recognizes the role of partners, including non-government organizations (NGOs) in planning, financing, and implementing its operations. This presentations gives a snapshot of the tools of participation that are applicable to civil society organizations and NGOs.