ADB Water Professionals on Water Utility Operation and Management 22 to 26 September 2014 Australia Implementing ADB's Water Operational Plan 2011–2020 calls for ADB water professionals, especially those working in urban settings, to be fully aware and up-to-date on good utility practices, current technology, and good governance. A training needs analysis conducted by ADB Water Community of Practice in 2013 indicated those working in the urban water sector considered they needed skills updating and access to Western and Asian practices that may be adaptable and/or replicable in developing utilities in ADB developing member countries. ADB staff, through the learning event, conducted a site visit on a water utility based in Melbourne, Australia, that provided a Western perspective. The event is similar to the one-week utility visit and education program in Malaysia organized the previous year (November 2013) for seven ADB staff, which provided an Asian perspective. Program and Learning Materials 22 September 2014 23 September 2014 24 September 2014 25 September 2014 26 September 2014 Session / Activity Title Speaker(s) Presentation Welcome to City West Water and Introductions This presentation focuses on the wholesale and retail water businesses in the City of Melbourne in Australia, including the nature of their… Matthew Giesemann Presentation Overview of Week's Activities This presentation provides an overview of the schedule of activities lined-up for the 2014 event on Water Utility Operation and Management for ADB… Matthew Giesemann Presentation Getting to Know City West Water This presentation describes how the metro water industry operates in the State of Victoria in Australia. The mission, vision, and the strategic… Sean Crees Presentation Pricing This presentation explains the Essential Services Commission’s role as an independent economic regulator of the water sector in the State of Victoria… Sean Crees Presentation Vulnerable Customers This presentation shares the vulnerable customer plan implemented by City West Water (CWW) in the City of Melbourne in Australia. Further explanation… Cameron Fitzgerald Presentation Business Planning and Key Performance Indicators This presentation explains how City West Water in Australia's Melbourne City carries out performance reporting following regulations set by the… Sean Crees, Ian Monks, Richard Smith Presentation Managing People at City West Water: Water Utility Operation and Management Along with attraction and retention of talent, continuous effective business performance form the key drivers of people management in City West Water… James Kingland Presentation Managing the Quality of Drinking Water This presentation discusses the source and quality of drinking water in the City of Melbourne in Australia. It also explains the regulatory standards… Georges Ruta Presentation Sewage Quality and Environment Team: Managing Sewage and Trade Waste Risks This presentation describes the trade waste business of City West Water in the City of Melbourne in Australia. The need to manage sewage quality and… Wes Douglas Presentation Management of Assets at City West Water Water mains under pressure can cause significant damage, leading to a disruption along with the loss of reputation for City West Water (CWW). With… Max Anderson Session / Activity Title Speaker(s) Presentation Maintenance This presentation provides an overview of water assets owned by City West Water in the City of Melbourne in Australia. Unless a number of crucial… Martin Gamble Presentation Treatment Plant Operations and Maintenance This presentation discusses the operations and maintenance (O&M) of treatment plants in City West Water in the City of Melbourne in Australia… Annmarie Tracey Presentation Contracting Out This presentation enumerates a number of reasons for contracting out goods and services. It provides a list of things that cannot be outsourced. The… Matthew Giesemann Presentation Procurement and Outsourcing City West Water in the City of Melbourne in Australia procures a wide range of goods and services. A delegations policy, along with a number of… Keely Muston Presentation Technology and Innovation This presentation discusses how the concepts of technology and transformation are being applied in the context of City West Water (CWW). The… Steve Robertson, Ian Monks Presentation Water Metering This presentation shares the profile and structure of City West Water (CWW’s) meter fleet. The meter standards, including meter services and reading… Steve Dober Presentation City West Water: Customer Billing and Community This presentation provides an overview of City West Water’s Customer Operations Department. The Estimated Meter Reads Project, including how meter… Michael Thwaites Session / Activity Title Speaker(s) Presentation Overview of Melbourne Water Corporation This presentation provides an overview of the Victorian Water Industry in Australia. Details about the Melbourne Water Corporation as a major water… Gerard Thurbon Presentation Management of Melbourne’s Water Supply Catchments This presentation explains what a water supply catchment is. It discusses the drinking water supply system in the City of Melbourne in Australia, and… Gary Howell Presentation Melbourne's Water Supply and Sewerage Systems This presentation discusses the water catchment area and water supply system in the City of Melbourne in Australia. Alongside the discussion on how… Presentation Sewerage Transfer Operations This presentation provides a brief history of the sewerage system in the City of Melbourne in Australia. The bulk transfer system, level of service,… Steven French Presentation General Environmental Protection Act: Overview and Environment Portfolio This presentation discusses the role of Environmental Protection Authority in the State of Victoria in Australia. The Environmental Protection Act,… Josephine Regel Presentation Victoria's Protection of Water Quality and Pollution Controls This presentation discusses the approval and licensing process instituted by the Environmental Protection Agency in the State of Victoria in… Presentation Waste Management and Resource Recovery in Victoria This presentation introduces Sustainability Victoria (SV), the lead Victorian government agency for waste management and resource recovery strategy,… Jenny Pickles Session / Activity Title Speaker(s) Presentation Management and Regulation of Alternative Water Muthu Muthurappan Presentation Wastewater Recovery Featuring Altona Wastewater Treatment Plant and Altona Salt Reduction Plant as case studies, this presentation discusses the wastewater recovery… Annmarie Tracey, Emily Rahles-Rahbula Presentation City West Water: Utilizing Recycled Water This presentation introduces City West Water's (CWW) sewage treatment facilities in the State of Victoria in Australia. The Integrated Water Cycle… Muthu Muthurappan Presentation Energy Management This presentation examines the trends of water-related energy use in Australia, particularly in the City of Melbourne. The discussion on City West… Lesley Smith, Emily Rahles-Rahbula Presentation Business Systems in a Utility This presentation discusses the purpose of a water utility like City West Water (CWW). The need for performance measurement and business systems is… Danielle Roche, Martin Gamble Presentation Twinning with Zhengzhou Water, People’s Republic of China This presentation features the twinning project between City West Water (Australia) and Zhengzhou Water (People’s Republic of China). Details of the… Keith Johns, Sophie Wang, David Maple Presentation Twinning with Guiyang Beikong Water Company, People’s Republic of China This presentation features the twinning project between City West Water (Australia) and Guiyang Beikong Water Company (People’s Republic of China)… Max Anderson, Peter Nastasi, Sophie Wang Presentation Metropolitan Cebu Water District and City West Water Twinning This presentation features the twinning project between City West Water (Australia) and Metropolitan Cebu Water District (Philippines). Along with a… Max Anderson, Martin Gamble, Peter Nastasi, Adrian Davey Presentation Twinning with EDA~RANU, Papua New Guinea This presentation features the twinning project between City West Water (Australia) and EDA~RANU (Papua New Guinea). Georges Ruta Presentation Twinning with Baotou City Water Supply Company, People’s Republic of China This presentation features the twinning project between City West Water (Australia) and Baotou City Water Supply Company (People’s Republic of China)… Keith Johns, Bruce Collins, Sophie Wang, Matthew Giesemann Session / Activity Title Speaker(s) Presentation Essential Services Commission This presentation introduces Essential Services Commission (ESC), an independent economic regulator for essential services in Victoria, Australia,… Presentation Programmed Facility Management Safety Journey and Tour of Brooklyn Depot The journey started with an introduction and safety pause. It provided an overview of the Programmed Facility Management in safety journey. Questions… Rob McKenzie Disclaimer The views expressed on this website are those of the authors and do not necessarily reflect the views and policies of the Asian Development Bank (ADB) or its Board of Governors or the governments they represent. ADB does not guarantee the accuracy of the data included in this publication and accepts no responsibility for any consequence of their use. By making any designation of or reference to a particular territory or geographic area, or by using the term “country” in this document, ADB does not intend to make any judgments as to the legal or other status of any territory or area. Event Coordinator/s Ellen Pascua Related Full Agenda ADB Organizer/s Water and Urban Development Sector Office Partner Organization/s City West Water Topics Urban Development Water