Vulnerable Customers

Event: ADB Water Professionals on Water Utility Operation and Management

Vulnerable Customers

22 September 2014
Author / Speaker: 
Cameron Fitzgerald, City West Water - Email the author | Other materials by the author

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This presentation shares the vulnerable customer plan implemented by City West Water (CWW) in the City of Melbourne in Australia. Further explanation of the plan is given through an analysis tool used by CWW called customer vulnerability funnel. The presentation also highlights key initiatives planned by the company.

Geographical Focus: 
Type of Content: 
Learning Event


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