Erna Witoelar

Erna is the former UN Special Ambassador for MDGs in the Asia Pacific (2003-2007); Indonesian Minister of Human Settlements and Regional Development (1999-2001), and President of the Consumers International (1991-1997). She was a member of the Commission on Developing Countries and Global Changes (1990-1992), Commission on Legal Empowerment of the Poor (2006-2009), Earth Charter Commission (1997-2014) and Commission on Global Security, Justice & Governance (2014-2015).

Perspectives on Consumer Protection and Emerging Risks in Digital Finance

This presentation examines the state of financial consumer protection and the potential risks and costs of emerging and innovative banking services. It discusses the initiatives of the Hong Kong Monetary Authority and the banking institutions in Hong Kong to strengthen consumer protection and enhance customers’ confidence in the banking industry.