Displaying 10131 - 10140 of 11571
9 August 2017
Local fiscal policies play a significant role in Viet Nam’s growth and development as a result of the budget law promulgated in 2002 that significantly increased the fiscal responsibilities of local authorities. To address several issues that hinder the effectiveness and efficiency of fiscal…
8 August 2017
Public services are at the heart of people’s lives. Conducting risk assessments is the key to identifying governance bottlenecks and corresponding mitigation measures to ensure that no one is left behind in accessing public services. The involvement of people and local communities in the design,…
8 August 2017
A one-stop complaint-handling platform called LAPOR! was launched by the Government of Indonesia in 2011 to manage citizens’ complaints and requests received through mobile applications, short message services, and website. This presentation shares some of the system’s successful cases that show…
8 August 2017
Through the Governance Host Universities Bridging Services (G-HUBS), UNDP in 2016 began assisting the Department of Education Philippines in delivering the Kinder to Grade 12 Basic Education Program. Led by universities working together with civil society organizations and other local institutions…
8 August 2017
LAPOR! is the national complaint-handling mechanism of the Government of Indonesia. Implementation of LAPOR! in the Indonesian Ministry of Law and Human Rights will enable it to monitor public service directly, assure certainty to the citizens, and create innovative opportunities.
7 August 2017
By equipping communities to hold their own governments accountable for the promises they make, Citizen Voice and Action (CVA) is World Vision’s approach to social accountability. Using a simple set of advocacy tools, CVA enables citizen engagement through community gatherings to improve services…
7 August 2017
In the Philippines, bottom-up budgeting (BUB) served as the foundation to build evidence based on the key challenges and possible means in addressing issues related to strengthening local governance and service delivery. This presentation shares what worked, what didn’t, and the recommended actions…
7 August 2017
A survey that identifies areas and cities in Pakistan where services are deficient and fall short of citizens’ satisfaction was designed by the Ministry of Planning Development and Reform in collaboration with UNDP Pakistan. Named as Citizen Satisfaction Index, the initiative provides periodic…
7 August 2017
The Stockholm International Water Institute (SIWI) bridges science, policy, and practice to meet its vision of creating a water wise world. This presentation features SIWI’s programs in various countries and regions. Using the public service delivery accountability framework, it explains the…
7 August 2017
Committed to the values and principles of open government, the Making All Voices Count (MAVC) initiative bridges the top-down and bottom-up approaches in connecting governments with their citizens; brings civil society organizations together to enable, amplify, and channel citizen voices to secure…