LAPOR! Initiative: National Aspiration and Complaint Handling System in the Republic of Indonesia

Event: Open Government for Improving Public Services in Asia

LAPOR! Initiative: National Aspiration and Complaint Handling System in the Republic of Indonesia

08 August 2017

Author / Speaker:

Fanni Irsanti, Government of Indonesia - Email the author | Other materials by the author

A one-stop complaint-handling platform called LAPOR! was launched by the Government of Indonesia in 2011 to manage citizens’ complaints and requests received through mobile applications, short message services, and website. This presentation shares some of the system’s successful cases that show improvement in the delivery of public services.

Geographical Focus:

Indonesia

Type of Content:

Learning Event

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