Digital Transformation Culture
15 June 2017

Philippines

Gerry McGovern, founder and CEO of Customer Carewords, explained how a digital culture can be internally built at ADB where flexibility, simplicity, empathy, and trust are the norm. He asserted that implementing new technology is often pointless unless the organization culture is transformed as well.

This event is part of ADB's in-house Insight Thursday lecture series.

Program and Learning Materials
Session / Activity Title Speaker(s)
Presentation Customer Obsession
New organizational models that are succeeding today adopt a very outward-looking approach, focusing around and managing the experience of their…
Gerry McGovern
Presentation Digital Transformation Culture
An organizational culture that is obsessed with its current customers is characterized by empathy, flexibility, simplicity, and trust. Transformation…
Gerry McGovern

Disclaimer

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Event Coordinator/s

  • Carolyn Dedolph Cabrera

ADB Organizer/s

  • Climate Change and Sustainable Development Department

Topics

  • Capacity Development
  • ICT