Digital Transformation Culture
Gerry McGovern, founder and CEO of Customer Carewords, explained how a digital culture can be internally built at ADB where flexibility, simplicity, empathy, and trust are the norm. He asserted that implementing new technology is often pointless unless the organization culture is transformed as well.
This event is part of ADB's in-house Insight Thursday lecture series.
Date | Session / Activity | Presentation Material | Speaker(s) |
---|---|---|---|
15 Jun 2017 | Presentation |
Customer Obsession New organizational models that are succeeding today adopt a very outward-looking approach, focusing around and managing the experience of their customers... |
Gerry McGovern |
15 Jun 2017 | Presentation |
Digital Transformation Culture An organizational culture that is obsessed with its current customers is characterized by empathy, flexibility, simplicity, and trust. Transformation ... |
Gerry McGovern |