Event: Digital Transformation Culture Customer Obsession 15 June 2017 Author / Speaker Gerry McGovern View File New organizational models that are succeeding today adopt a very outward-looking approach, focusing around and managing the experience of their customers. This presentation explores what makes these organizations different and how they are organized, their cultural aspects and strategic views, and why they are winning. Disclaimer The views expressed on this website are those of the authors and do not necessarily reflect the views and policies of the Asian Development Bank (ADB) or its Board of Governors or the governments they represent. ADB does not guarantee the accuracy of the data included in this publication and accepts no responsibility for any consequence of their use. By making any designation of or reference to a particular territory or geographic area, or by using the term “country” in this document, ADB does not intend to make any judgments as to the legal or other status of any territory or area. Download Topics Capacity Development ICT