Artificial Intelligence for Financial Consumer Complaints Automation and Analysis in the Philippines

Event: Artificial Intelligence for Financial Consumer Complaints Automation and Analysis

Artificial Intelligence for Financial Consumer Complaints Automation and Analysis in the Philippines

24 July 2018

Author / Speaker:

Sami Boudrai, Sinitic Inc. - Other materials by the author

Bangko Sentral's Financial Consumer Protection Department (FCPD) is mandated to provide an effective redress mechanism to financial consumers who feel they have been aggrieved by a BSFI’s conduct, products, and services. To accommodate more consumers, especially those who have no access to the Internet, FCPD, has been developing an AI-based platform that will provide better access for complainants across the Philippines and social classes.

Geographical Focus:

Philippines

Type of Content:

Learning Event

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