Artificial Intelligence for Financial Consumer Complaints Automation and Analysis 24 July 2018 Philippines The Philippines' central bank, the Bangko Sentral ng Pilipinas, is embracing AI-driven technology in its operations. AI-driven technology under develoment in the central bank wil allow the automated processing of complaints, whether they are in Englsh or Filipino, and also deliver analysis for policy development. Program and Learning Materials 24 July 2018 Session / Activity Title Speaker(s) Presentation Artificial Intelligence for Financial Consumer Complaints Automation and Analysis in the Philippines Bangko Sentral's Financial Consumer Protection Department (FCPD) is mandated to provide an effective redress mechanism to financial consumers who… Sami Boudrai Disclaimer The views expressed on this website are those of the authors and do not necessarily reflect the views and policies of the Asian Development Bank (ADB) or its Board of Governors or the governments they represent. ADB does not guarantee the accuracy of the data included in this publication and accepts no responsibility for any consequence of their use. By making any designation of or reference to a particular territory or geographic area, or by using the term “country” in this document, ADB does not intend to make any judgments as to the legal or other status of any territory or area. Event Coordinator/s Finance Sector Group ADB Organizer/s Finance Sector Office Topics Finance