Event: Artificial Intelligence for Financial Consumer Complaints Automation and Analysis Artificial Intelligence for Financial Consumer Complaints Automation and Analysis in the Philippines 24 July 2018 Author / Speaker Sami Boudrai View File Bangko Sentral's Financial Consumer Protection Department (FCPD) is mandated to provide an effective redress mechanism to financial consumers who feel they have been aggrieved by a BSFI’s conduct, products, and services. To accommodate more consumers, especially those who have no access to the Internet, FCPD, has been developing an AI-based platform that will provide better access for complainants across the Philippines and social classes. Disclaimer The views expressed on this website are those of the authors and do not necessarily reflect the views and policies of the Asian Development Bank (ADB) or its Board of Governors or the governments they represent. ADB does not guarantee the accuracy of the data included in this publication and accepts no responsibility for any consequence of their use. By making any designation of or reference to a particular territory or geographic area, or by using the term “country” in this document, ADB does not intend to make any judgments as to the legal or other status of any territory or area. Download Topics Finance