Business Planning and Key Performance Indicators

Event: ADB Water Professionals on Water Utility Operation and Management

Business Planning and Key Performance Indicators

22 September 2014

Author / Speaker:

Sean Crees, City West Water - Email the author | Other materials by the author

Ian Monks, City West Water - Email the author | Other materials by the author

Richard Smith, City West Water - Other materials by the author

This presentation explains how City West Water in Australia's Melbourne City carries out performance reporting following regulations set by the Essential Services Commission (ESC). It also discusses how ESC approves the company’s regulated key performance indicators—standards and conditions of service and supply.

Geographical Focus:

Australia

Type of Content:

Learning Event

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