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Five Communication Management Decisions Tool

27 October 2016
Learn about the Five Communication Management Decisions tool as applied in the Sarangaya case. In the proposed workshop activity, the management objectives of the Citizens Action Forum and Metro Sarangaya Water Authority are to be listed in two separate tables.

Bali Table Negotiation

26 October 2016
With Circle Model of Negotiation as the tool, the Bali Table is a practical exercise on how to build the arena for a durable agreement.

Down the Drain: Metro Sarangaya's Derailed Water Reform

26 October 2016
Metro Sarangaya is a fictional case study based on multi-country experiences in the water sector. It provides a composite illustration of real-world challenges and situations faced by governance reformers in managing the politics of change, in balancing various stakeholder interests, and in…

Personal Power Scan

26 October 2016
A wide span of social power exists within a group. Social power is the ability to influence the behavior of another. The Power Scan is used in a workshop setting to allow members of any group to practice recognizing the various aspects of social power.

Bulgaria: Tax Reform

25 October 2016
As Bulgaria’s tax system deters foreign investors and citizen-taxpayers alike, the need for change is enormous. The Bulgarian government decided to unify and modernize its tax collection facilities by combining the revenue-collection function and the General Tax Directorate into a new, single tax…

Orissa, India: Public Enterprise Reform

25 October 2016
Financial and public enterprise challenges in Orissa, one of India’s poorer states, posed great concern at the start of the new millennium. A chaotic political machine is inherited by the newly-installed state official. Yet the new chief minister, together with some civil servants, championed…

Wenling City, China: Infrastructure Reform

25 October 2016
Like many other municipalities in the People’s Republic of China, heart to heart discussion meetings as a form of local consultation in Wenling City’s Zeguo township are, oftentimes, exclusively dominated. Local officials consider deliberative polling as a transparent, balanced, and representative…

Perception Mapping

25 October 2016
Explore the concept of perception mapping. Using water reform as a case example, three different perspectives on reform are comparatively discussed: government policymakers and reform champions, Citizen Action Forum and other civil society organization allies, and middle managers.

Handout - Mobilizing Multi-Stakeholder Action for Reform

23 October 2016
Learn about the frameworks, models, and tools featured in this course. Described as practical, flexible, and powerful, these approaches can be used in any sector and in conjunction with other effective diagnostic and problem-solving tools that can enhance understanding of stakeholder interests, and…

Performance Support Tools - Mobilizing Multi-Stakeholder Action for Reform

23 October 2016
There are many barriers to implementing reforms in governance. This compilation of performance support tools may help stakeholders address these obstacles. It includes the three Ws Framework (Political Will, Organizational Will, and Public Will), the Five Communication Management Decisions, the…