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LAPOR Initiative National Aspiration and Complaint Handling System in the Republic of Indonesia

8 August 2017
A one-stop complaint-handling platform called LAPOR! was launched by the Government of Indonesia in 2011 to manage citizens’ complaints and requests received through mobile applications, short message services, and website. This presentation shares some of the system’s successful cases that show…

Governance HUBS Higher Education Institutions as Catalysts for Sustainable Local Development and Stronger Local Democracies

8 August 2017
Through the Governance Host Universities Bridging Services (G-HUBS), UNDP in 2016 began assisting the Department of Education Philippines in delivering the Kinder to Grade 12 Basic Education Program. Led by universities working together with civil society organizations and other local institutions…

Implementation of LAPOR in Ministry of Law and Human Rights

8 August 2017
LAPOR! is the national complaint-handling mechanism of the Government of Indonesia. Implementation of LAPOR! in the Indonesian Ministry of Law and Human Rights will enable it to monitor public service directly, assure certainty to the citizens, and create innovative opportunities.

Citizen Satisfaction Index Pakistan

7 August 2017
A survey that identifies areas and cities in Pakistan where services are deficient and fall short of citizens’ satisfaction was designed by the Ministry of Planning Development and Reform in collaboration with UNDP Pakistan. Named as Citizen Satisfaction Index, the initiative provides periodic…

Securing Water for Future Generations Bringing People to the Policy Making Process

7 August 2017
The Stockholm International Water Institute (SIWI) bridges science, policy, and practice to meet its vision of creating a water wise world. This presentation features SIWI’s programs in various countries and regions. Using the public service delivery accountability framework, it explains the…

Promoting Inclusive and Accountable Public Service in Asia and the Pacific

7 August 2017
By equipping communities to hold their own governments accountable for the promises they make, Citizen Voice and Action (CVA) is World Vision’s approach to social accountability. Using a simple set of advocacy tools, CVA enables citizen engagement through community gatherings to improve services…

Participatory Budgeting in the Philippines

7 August 2017
In the Philippines, bottom-up budgeting (BUB) served as the foundation to build evidence based on the key challenges and possible means in addressing issues related to strengthening local governance and service delivery. This presentation shares what worked, what didn’t, and the recommended actions…

Open Government Initiatives for Service Delivery An Assessment

7 August 2017
By conducting an assessment of open government initiatives that improve public service delivery, this presentation aims to (i) create case studies of open government initiatives in select Asia-Pacific countries for improving service delivery; (ii) identify and organize results of the open…

Making All Voices Count A Grand Challenge for Development

7 August 2017
Committed to the values and principles of open government, the Making All Voices Count (MAVC) initiative bridges the top-down and bottom-up approaches in connecting governments with their citizens; brings civil society organizations together to enable, amplify, and channel citizen voices to secure…

Assistance to Disadvantaged Municipalities

7 August 2017
Assistance to Disadvantaged Municipalities, a program of the Government of the Philippines, provides a "catch-up mechanism" to assist municipal governments in increasing citizens' access to basic facilities and ensures participation of civil society organizations in local governance. Implementation…