Event: Financial Inclusion in the Digital Economy Customer-Centricity for Financial Inclusion 24 May 2016 Author / Speaker Deepak Mohanty View File Customer-centricity is the key to real financial inclusion with digitization as the tool towards this transformation. Recently, there has been a big push to promote digital financial inclusion in India with some examples featured in this presentation. The success and benefits as well as the challenges of a customer-centric approach are examined here. Disclaimer The views expressed on this website are those of the authors and do not necessarily reflect the views and policies of the Asian Development Bank (ADB) or its Board of Governors or the governments they represent. ADB does not guarantee the accuracy of the data included in this publication and accepts no responsibility for any consequence of their use. By making any designation of or reference to a particular territory or geographic area, or by using the term “country” in this document, ADB does not intend to make any judgments as to the legal or other status of any territory or area. Download Topics Finance ICT