How to Diagnose and Improve Water and Wastewater Utilities Operations Performance 24 February 2017 Philippines SUEZ, an international company specializing in water and wastewater urban services, demonstrated WIKTI--its diagnostics tool for utilities. Representatives from SUEZ discussed how water companies can elevate services to world class levels using the tool to analyze business processes and utility operations, transfer and share knowledge, and identify areas needing support. The process to run a diagnosis and develop performance improvement plan was also presented with cases in Asia. Program and Learning Materials 24 February 2017 Session / Activity Title Speaker(s) Presentation How to Diagnose and Improve Water and Wastewater Utilities Operations Performance WIKTI, a performance management tool of SUEZ, can help improve the service and performance of water utlities. The tool also enables water service… Disclaimer The views expressed on this website are those of the authors and do not necessarily reflect the views and policies of the Asian Development Bank (ADB) or its Board of Governors or the governments they represent. ADB does not guarantee the accuracy of the data included in this publication and accepts no responsibility for any consequence of their use. By making any designation of or reference to a particular territory or geographic area, or by using the term “country” in this document, ADB does not intend to make any judgments as to the legal or other status of any territory or area. ADB Organizer/s Water and Urban Development Sector Office Partner Organization/s SUEZ Topics Urban Development