Elisiva is a graduate of and has a master’s degree in business administration. She is the Deputy CEO – Administration in Tonga Water Board (TWB). She acts as a focal point of communication for TWB to government agencies. Further, she assists TWB Management with internal or external legal matters within the organization.
As the Deputy CEO – Administration, she evaluates quality in all areas and detects potential deviations from TWB organizations plan to ensure high-quality performance and satisfactory result while maintaining an orderly and problem-free environment.
During her term, TWB has achieved a high recommendation from the Office of Ombudsman for improving customer service satisfactory received from letter of complaints from customer in the past two years. In the compliance to Government Agencies through the Ministry of Public Enterprises TWB has improved report compliances meeting deadline and requirements accordingly; including controlling information management, measurement of performance and institution of correct actions.