City West Water: Customer Billing and Community

Event: ADB Water Professionals on Water Utility Operation and Management

City West Water: Customer Billing and Community

23 September 2014
Author / Speaker: 
Michael Thwaites, Serco Citizen Services - Other materials by the author

View Slides

This presentation provides an overview of City West Water’s Customer Operations Department. The Estimated Meter Reads Project, including how meter readers go through their daily tasks, are discussed. Community programs that the company has implemented, along with achievements gained, are highlighted.

Geographical Focus: 
Australia
Type of Content: 
Learning Event

Disclaimer

The views expressed on this website are those of the authors and do not necessarily reflect the views and policies of the Asian Development Bank (ADB) or its Board of Governors or the governments they represent. ADB does not guarantee the accuracy of the data included in this publication and accepts no responsibility for any consequence of their use. By making any designation of or reference to a particular territory or geographic area, or by using the term “country” in this document, ADB does not intend to make any judgments as to the legal or other status of any territory or area.