ADB Water Professionals on Water Utility Operation and Management

22 September 2014 to 26 September 2014

Melbourne

Australia

Implementing ADB's Water Operational Plan 2011–2020 calls for ADB water professionals, especially those working in urban settings, to be fully aware and up-to-date on good utility practices, current technology, and good governance. A training needs analysis conducted by ADB Water Community of Practice in 2013 indicated those working in the urban water sector considered they needed skills updating and access to Western and Asian practices that may be adaptable and/or replicable in developing utilities in ADB developing member countries.

ADB staff, through the learning event, conducted a site visit on a water utility based in Melbourne, Australia, that provided a Western perspective. The event is similar to the one-week utility visit and education program in Malaysia organized the previous year (November 2013) for seven ADB staff, which provided an Asian perspective.

Program and Learning Materials:

22 Sep 2014
23 Sep 2014
24 Sep 2014
25 Sep 2014
26 Sep 2014

Date	Session / Activity	Presentation Material	Speaker(s)
22 Sep 2014	Presentation	Welcome to City West Water and Introductions Thispresentation focuses on thewholesale and retail water businesses in the City of Melbourne inAustralia, including the nature of their relationship. ...	Matthew Giesemann
22 Sep 2014	Presentation	Overview of Week's Activities Thispresentation providesan overview of the schedule of activities lined-up for the 2014 event on Water Utility Operation and Management for ADB Water...	Matthew Giesemann
22 Sep 2014	Presentation	Getting to Know City West Water Thispresentation describeshow the metro water industry operates in the State of Victoria inAustralia. The mission, vision, and the strategic objectives...	Sean Crees
22 Sep 2014	Presentation	Pricing Thispresentation explainsthe Essential Services Commission’s role as an independent economic regulator of the water sector in the State of Victoria inAustralia...	Sean Crees
22 Sep 2014	Presentation	Vulnerable Customers This presentation sharesthe vulnerable customer plan implemented by City West Water (CWW) in the City of Melbourne inAustralia. Further explanation of...	Cameron Fitzgerald
22 Sep 2014	Presentation	Business Planning and Key Performance Indicators This presentation explainshow City West Water inAustralia's Melbourne Citycarries out performance reporting following regulations set by the Essential...	Sean Crees, Ian Monks, Richard Smith
22 Sep 2014	Presentation	Managing People at City West Water: Water Utility Operation and Management Along with attraction and retention of talent, continuous effective business performance form the key drivers of people management in City West Water. ...	James Kingland
22 Sep 2014	Presentation	Managing the Quality of Drinking Water Thispresentation discusses the source and quality of drinking water in the City of Melbourne inAustralia. It also explains theregulatorystandards, operational...	Georges Ruta
22 Sep 2014	Presentation	Sewage Quality and Environment Team: Managing Sewage and Trade Waste Risks Thispresentation describesthe trade waste business of City West Water in the City of Melbourne inAustralia. The need to manage sewage quality and how ...	Wes Douglas
22 Sep 2014	Presentation	Management of Assets at City West Water Water mains under pressure can cause significant damage, leading to a disruption along with the loss of reputation for City West Water (CWW). With the...	Max Anderson

Date	Session / Activity	Presentation Material	Speaker(s)
23 Sep 2014	Presentation	Maintenance Thispresentation providesan overview of water assets owned by City West Water in the City of Melbourne inAustralia. Unless a number of crucial factors...	Martin Gamble
23 Sep 2014	Presentation	Treatment Plant Operations and Maintenance Thispresentation discussesthe operations and maintenance (O&M) of treatment plants in City West Water in the City of Melbourne inAustralia. The key...	Annmarie Tracey
23 Sep 2014	Presentation	Contracting Out Thispresentation enumeratesa number of reasons for contracting out goods and services. It providesa list of things that cannot be outsourced. The presentation...	Matthew Giesemann
23 Sep 2014	Presentation	Procurement and Outsourcing City West Water in the City of Melbourne inAustraliaprocures a wide range of goods and services. A delegations policy, along with a number of procurement...	Keely Muston
23 Sep 2014	Presentation	Technology and Innovation Thispresentation discusseshow the concepts of technology and transformation are being applied in the context of City West Water (CWW). The rationale for...	Steve Robertson, Ian Monks
23 Sep 2014	Presentation	Water Metering Thispresentation sharesthe profile and structure of City West Water (CWW’s) meter fleet. The meter standards, including meter services and reading contract...	Steve Dober
23 Sep 2014	Presentation	City West Water: Customer Billing and Community Thispresentation providesan overview of City West Water’s Customer Operations Department. The Estimated Meter Reads Project, including how meter readers...	Michael Thwaites

Date	Session / Activity	Presentation Material	Speaker(s)
24 Sep 2014	Presentation	Overview of Melbourne Water Corporation Thispresentation provides an overview of the Victorian Water Industry in Australia. Details about the Melbourne Water Corporation as a major water supplier...	Gerard Thurbon
24 Sep 2014	Presentation	Management of Melbourne’s Water Supply Catchments Thispresentation explainswhat a water supply catchment is. It discussesthe drinking water supply system in the City of Melbourne in Australia,and the ...	Gary Howell
24 Sep 2014	Presentation	Melbourne's Water Supply and Sewerage Systems Thispresentation discussesthe water catchment area and water supply system in the City of Melbourne inAustralia. Alongside the discussion on how Melbourne...
24 Sep 2014	Presentation	Sewerage Transfer Operations Thispresentation providesa brief history of the sewerage system in the City of Melbourne inAustralia. The bulk transfer system, level of service, and ...	Steven French
24 Sep 2014	Presentation	General Environmental Protection Act: Overview and Environment Portfolio Thispresentation discussesthe role of Environmental Protection Authority in the State of VictoriainAustralia. The Environmental Protection Act, along ...	Josephine Regel
24 Sep 2014	Presentation	Victoria's Protection of Water Quality and Pollution Controls Thispresentation discussesthe approval and licensing process instituted by the Environmental Protection Agency in the State of Victoria inAustralia.
24 Sep 2014	Presentation	Waste Management and Resource Recovery in Victoria Thispresentation introducesSustainability Victoria (SV), the lead Victorian government agency for waste management and resource recovery strategy, planning...	Jenny Pickles

Date	Session / Activity	Presentation Material	Speaker(s)
25 Sep 2014	Presentation	Management and Regulation of Alternative Water	Muthu Muthurappan
25 Sep 2014	Presentation	Wastewater Recovery Featuring Altona Wastewater Treatment Plant and Altona Salt Reduction Plant as case studies, thispresentation discussesthe wastewater recovery processes...	Annmarie Tracey, Emily Rahles-Rahbula
25 Sep 2014	Presentation	City West Water: Utilizing Recycled Water Thispresentation introducesCity West Water's (CWW) sewage treatment facilities in the State of Victoria inAustralia. The Integrated Water Cycle Management...	Muthu Muthurappan
25 Sep 2014	Presentation	Energy Management Thispresentation examines the trends of water-related energy use in Australia, particularly in the City of Melbourne. The discussion on City West Water...	Lesley Smith, Emily Rahles-Rahbula
25 Sep 2014	Presentation	Business Systems in a Utility Thispresentation discussesthe purpose of a water utility like City West Water (CWW). The need for performance measurement and business systems is explained...	Danielle Roche, Martin Gamble
25 Sep 2014	Presentation	Twinning with Zhengzhou Water, People’s Republic of China Thispresentation featuresthe twinning project between City West Water (Australia) and Zhengzhou Water (People’s Republic of China). Details of the twinning...	Keith Johns, Sophie Wang, David Maple
25 Sep 2014	Presentation	Twinning with Guiyang Beikong Water Company, People’s Republic of China Thispresentation featuresthe twinning project between City West Water (Australia) and Guiyang Beikong Water Company (People’s Republic of China). Details...	Max Anderson, Peter Nastasi, Sophie Wang
25 Sep 2014	Presentation	Metropolitan Cebu Water District and City West Water Twinning Thispresentation featuresthe twinning project between City West Water (Australia) and Metropolitan Cebu Water District (Philippines). Along with a discussion...	Max Anderson, Martin Gamble, Peter Nastasi, Adrian Davey
25 Sep 2014	Presentation	Twinning with EDA~RANU, Papua New Guinea Thispresentation featuresthe twinning project between City West Water (Australia) and EDA~RANU (Papua New Guinea).	Georges Ruta
25 Sep 2014	Presentation	Twinning with Baotou City Water Supply Company, People’s Republic of China Thispresentation featuresthe twinning project between City West Water (Australia) and Baotou City Water Supply Company (People’s Republic of China). Details...	Keith Johns, Bruce Collins, Sophie Wang, Matthew Giesemann

Date	Session / Activity	Presentation Material	Speaker(s)
26 Sep 2014	Presentation	Essential Services Commission Thispresentation introducesEssential Services Commission (ESC), an independent economic regulator for essential services in Victoria, Australia, established...
26 Sep 2014	Presentation	Programmed Facility Management Safety Journey and Tour of Brooklyn Depot The journey started with an introduction and safety pause. It provided an overview of the Programmed Facility Management in safety journey. Questions ...	Rob McKenzie